iSON Xperiences, a provider of AI-powered digital customer experience (CX) and business process outsourcing (BPO) solutions, has appointed Ricardo Langwieder as its new Chief Sales Officer. The company announced the appointment on 1 April 2025 in Dubai, United Arab Emirates.
Ricardo joins the executive committee and will lead efforts to drive global expansion, strengthen revenue growth, and build new strategic partnerships.
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A career rooted in CX and BPO
Ricardo brings over 25 years of corporate and entrepreneurial experience to the role. He is known for his work in customer experience, digital transformation, and BPO. He has held senior leadership roles at global firms including Alorica, Majorel, EXL, Stream, and Philips.
During his career, Ricardo has focused on developing offshore and nearshore business models. He has played a key role in promoting Africa as a destination for delivering quality and cost-effective CX solutions.
Strengthening Africa’s role in the global market
“We are excited to welcome Ricardo to iSON Xperiences,” said Vitul Kwatra, CEO of iSON Xperiences. “As we continue to evolve with AI-powered digital CX and BPO solutions, Ricardo’s expertise in offshoring CX operations to Africa and his strategic vision will be pivotal. His leadership will strengthen our market expansion, create value for clients, and reinforce Africa’s role as a key player in the CX industry.”
Ricardo has supported efforts to attract international clients and investments into Africa. His experience in building offshore delivery models and scaling BPO operations supports iSON Xperiences’ aim to promote innovation, operational efficiency, and sustainable economic growth.
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A strategic time for the company
Speaking on his appointment, Ricardo Langwieder said, “I am thrilled to be joining iSON Xperiences at such a transformative stage. The company’s dedication to AI-driven CX innovation, its strong African presence, and client-centric approach set it apart. I look forward to leveraging my experience in offshoring and nearshoring to drive business growth, expand global influence, and contribute to economic opportunities across the region.”
